Read before you start using the online store The recipients are obliged to read the Terms and Conditions.


I. General Provisions

II. Definitions

III. Type and scope of electronic services

IV. Terms of providing and concluding electronic service contracts

V. Conditions for concluding sales agreements

VI. Payment methods

VII. Cost, time and delivery methods

Terms of termination of electronic services contracts
IX. Product warranty

X. Complaint handling mode

XI. Right of withdrawal

XII. Intellectual property

Final Provisions


The online shop at is run by an entrepreneur under the business name of ZYG ZAK registered in the Central Register of Business of the Republic of Poland, run by the Minister responsible for economy, with the address of the place of Business and the address for service ul. Central 182, 34-405 Białka Tatrzanska, NIP: 7361458020, REGON: 120145518, e-mail:, phone: 724 299 080.
The shop operates on terms and conditions set out in these Regulations.
The Terms and Conditions define the types and scope of services provided electronically by the Shop, the rules of providing these services, the terms and conditions of concluding and resolving contracts for the provision of services by electronic means and Product Sales Agreements , As well as the mode of complaint proceedings.
Each Customer, upon taking action to use the Electronic Services of the Shop, is obliged to observe the provisions of these Regulations.
Condition of placing the Order in the Shop by the Client is to familiarize itself with the Regulations and the acceptance of its provisions at the time of placing the Order.
The shop runs retail sales through the Internet in Poland and in other EU countries.
Products offered in the Shop are new, free from legal defects and legally introduced to the Polish market.
All trade names, product names, company names and logos used on the Shop at are owned by their respective owners and are used for identification purposes only. They may be registered trademarks. All materials, descriptions and photos presented on the Shop at are used for information purposes.
In matters not regulated in these Regulations, the provisions of the Civil Code, the Electronic Services Act of 18 July 2002 (Journal of Laws No. 144, item 1204, as amended), the Consumer Rights Act of 30 May 2002 shall apply. (Journal of Laws of 2014, item 827), Civil Code Act of April 23, 1964 (Journal of Laws No. 16, item 93, as amended) and other relevant provisions of Polish law.


WORK DAY - one day Monday to Friday, excluded public holidays.
REGISTRATION FORM - a form available on the website to create an account.
ORDER FORM - a form available on the website enabling the Order to be submitted.
CONSUMER - a natural person who deals with a legal trader who is not directly related to his or her business or profession.
CUSTOMER - The Client who intends to enter into or enter into a Sale Agreement with the Seller.
ACCOUNT - marked with an individual name (login) and a password, and a collection of resources in the IT system of the Service Provider, in which the Client's data was collected, including information about the submitted Orders.
REGULATIONS - these Store Rules.
SHOP - Online Shop Service Provider at
SELLER, SERVICE PROVIDER - doing business under ZYG ZAK with its registered office in Białka Tatrzanska, ul. Central 182, 34-405 Białka Tatrzanska, NIP: 7361458020, REGON: 120145518.
PRODUCT - available in the Mobile Store that is the subject of the Sale Agreement between the Customer and the Seller.
SALES AGREEMENT - Product Sales Agreement entered into between the Customer and the Store via the Store.
SERVICE PROVIDER - A natural person, legal person or organizational entity without legal personality, whose law grants the legal capacity to use Electronic Services.
ELECTRONIC SERVICE - service provided electronically by the Service Provider to the Customer through the Store.
ORDER - statement of the will of the Customer constituting the offer to conclude the Product Sales Agreement with the Seller.
NEWSLETTER - Electronic Service enabling the Service Receiver to subscribe to and receive from the Service Provider the free e-mail provided by the Service Provider regarding the Products available in the Store.


The Service Provider makes use of the Electronic Services such as:
A) entering into Product Sales Agreements,

B) maintaining an Account at the Store,

C) use of the Newsletter.

The provision of Electronic Services to the Service Users in the Store is subject to the terms and conditions set out in the Regulations.
The Service Provider has the right to display advertising content on the Website. These contents are an integral part of the Store and the materials presented there.


Provision of Electronic Services as defined in Chapter III, 1 Regulations by the Service Provider is free.
Period for which the contract is concluded:
A) the electronic service contract consisting in maintaining the Store Account is concluded for an indefinite period of time.

B) An electronic service contract for the purpose of making an Order in the Shop is concluded for a fixed period of time and is terminated when the Order is placed or terminated by the Customer.

C) the Electronic Service Agreement, consisting of the use of the Newsletter, is concluded for an indefinite period of time.

Technical requirements necessary for cooperation with the IT system used by the Service Provider:
A) computer with internet access,

B) access to e-mail,

C) Internet browser,

D) Cookies and Javascript enabled in the browser.

The Client is obliged to use the Store in a manner consistent with the law and good morals, respecting the personal rights and intellectual property rights of third parties.
The customer is obliged to enter data according to the actual situation.
The customer is prohibited from providing content of an unlawful nature.


Information on the website of the Shop does not constitute an offer within the meaning of the law. When submitting the Order, the customer submits a purchase of a particular Product under the conditions stated in its description.
The seller informs that the products available on the website of the Shop are presented in photographs as twisted. In fact, the customer receives a product packed in carton box with separated parts. The seller recommends the use of authorized services for these purposes.
If part or all of the Products that make up the Order are unavailable, the Customer is informed by email or telephone and asked for a decision on further implementation (canceling the Order, executing without missing Products, longer waiting for delivery, choosing another Product to replace the missing item) .
The Product Price shown on the Shop website is in Polish Zloty (PLN) and includes all ingredients, including VAT, customs duties and any other ingredients. Price does not include delivery costs.
The Product Price shown on the Shop website is binding at the time the Customer submits the Order. This price will not change regardless of the price changes in the Store that may appear for each Product after Customer has placed the Order.
Products in the promotion (sales) have a limited number of items and orders will not be implemented in the order they are influenced until the stocks of a given Product run out.
In order to place an Order, the Customer is required to register the Account at the Store.
Orders can be submitted via the website via the Order Form ( - 24 hours a day throughout the year.
The Store executes the Orders placed from Monday to Friday during Shop Hours, ie from 10:00 to 17:00 Orders placed in Workdays after hours. 17:00, on Saturdays, Sundays and public holidays, will be considered on the next Working Day.
Concluding the Sale Agreement.
A) To enter into the Sale Agreement, it is necessary for the Customer to make a prior order, by means of the means offered by the Seller.

B) Once the Order has been placed, the Seller will immediately acknowledge receipt of the Order, thereby binding the Customer to its Order. Confirmation of receipt of the Order is by sending an email containing:

Confirmation of all relevant elements of the Order,
Statement of the Store on receipt of the Order,
A statement from the Store on acceptance of the Order,
These Regulations,
Instruction on the right to withdraw from a distance contract,
Withdrawal form.
C) Once the Customer receives the e-mail message referred to in point 10 Sales Agreement is concluded between the Customer and the Seller.

Each Sales Agreement will be confirmed by proof of purchase (fiscal receipt or VAT invoice), which will be included in the package.
Seller provides the following payment methods:
A) payment by traditional bank transfer to Seller's bank account,

Payments must be made to the bank account number
14 8817 0000 2001 0400 0541 0001 (Pieniński Bank Spółdzielczy) with its registered office, ul. Środkowa 182, 34-405 Białka Tatrzanska, NIP: 7361458020. In the title of the transfer, enter "Order No ........"

B) payment by card by PayPal,

C) payment via electronic payment services (PayPal).

D) Settlement of credit card transactions and e-money transfers are carried out via PayPal.

In case of payment upon delivery, the shipment is sent after validation of the address data.
For payments via electronic payment services. The customer makes a payment before the Order starts. Electronic payment services allow you to make payments by credit card or quick transfer from selected Polish banks. The product will only be sent after it has been paid.
The customer is obliged to pay the price under the Sales Contract within 7 Business Days from the date of its conclusion, unless the Sales Agreement provides otherwise. Failure to pay the Customer within a reasonable time means canceling the Order.
Product delivery costs are determined during the Order submission process and are subject to the choice of payment method and delivery method of the purchased Product.
Purchased in the Shop Products are shipped via the Polish Post, Parcel Postage or courier company (DPD, DHL).
Orders are processed according to the order in which they are made and paid.
The delivery date of the Product includes the time of completion of the Product and the delivery time of the Product by the carrier:
A) The product's completion time is 2-3 business days.

B) Delivery of the Product by the carrier occurs within the time declared by him, ie from 2 to 3 Business Days (delivery occurs only on Business Days excluding Saturdays, Sundays and holidays).

     6. Delivery time during the holiday periods may be extended.


Termination of the Electronic Services Agreement:
A) Termination may be a contract for the provision of electronic services of a continuous and indefinite nature (eg keeping an account, using the Newsletter).

B) The customer may terminate the contract with immediate effect and without stating the reasons by sending a relevant statement by e-mail to:

C) The Service Provider may terminate the Agreement for the provision of the Electronic Service of a continuous and indefinite nature in the event of the User breaching the Regulations, in particular when it delivers unlawful content after an unsuccessful prior call for cessation of the breach with an appropriate deadline. The agreement in this case expires after 7 days from the date of the declaration of will to terminate it (notice period).

D) Termination leads to termination of the legal relationship with effect for the future.

The Service Provider and the Service User may terminate the Service Agreement at any time by agreement of the parties.


All products offered in the Store are guaranteed by the manufacturer, valid in the territory of the Republic of Poland.
The Product Warranty Period is 12 to 24 months and is calculated from the date of delivery of the Product to the Customer.
The proof of purchase is the receipt of the receipt: a receipt or a VAT invoice.


Complaints for Product Nonconformity with the Sales Agreement:
A) The basis and scope of the Seller's liability towards the Consumer as a result of the Product's inconsistency with the Sales Contract are defined in the Civil Code of April 23, 1964 (Journal of Laws No. 16, item 93, as amended).

B) Notices of nonconformity of the Product with the Sales Contract and the request can be made by e-mail to: or in writing to: ul. Central 182, 34-405 Bialka Tatrzanska.

C) In the above email, please provide as much information and circumstances as possible regarding the object of the complaint, in particular the type and the date of the irregularity and the contact details. The information provided will make it much easier and quicker to handle the complaint by the Seller.

D) When it is necessary to evaluate the nonconformity of the Product with the contract, it should be delivered to: ul. Central 182, 34-405 Bialka Tatrzanska.

E) The Seller will respond to the Customer's request without delay, no later than 14 days. The complaint response is sent to the e-mail address provided by the Client or to any other method provided by the Client.

F) In the case of a consumer complaint, the failure to adjudicate a complaint within 14 days is unequivocal.
Due to a justified complaint from a Consumer, the Seller will cover costs of receipt, delivery, and replacement of the Product are free from defects.

Complaints related to the provision of Electronic Services by the Service Provider:
A) Complaints related to the provision of Electronic Services via the Customer Service Shop may be submitted by e-mail to:

B) In the above email, please provide as much information and circumstances as possible regarding the object of the complaint, in particular the type and date of the irregularity and contact details. The information provided will greatly facilitate and speed up the handling of the complaint by the Service Provider.

C) Complaints will be processed by the Service Provider immediately, not later than within 14 days.

D) The Service Provider's response to the complaint is sent to the Client's e-mail address given in the complaint form or in another way provided by the Client.


A customer who is also a consumer who has entered into a distance agreement may withdraw from the contract without giving a reason by giving a written statement in writing within 14 days. To keep that deadline, you just need to send a declaration of withdrawal.
In the event of withdrawal, the Seller Agreement is deemed not to be and the Consumer is relieved of any obligations. What the parties have witnessed is reimbursed unchanged, unless the change was necessary within the limits of ordinary management. The refund should be made immediately, not later than within 14 days.
The Seller will reimburse the value of the Product along with its delivery costs to the bank account number indicated by the Consumer or in other manner indicated by the Consumer.
If the Consumer chooses to deliver the Product other than the cheapest delivery method offered by the Shop, the Seller is not obliged to reimburse the consumer for additional costs.
Consumer surrendering from the Contract of Sale, 1 of this chapter, only bears the costs of returning the Product to Seller.
The fourteen day period during which the Consumer may withdraw from the contract shall be counted from the date on which the Consumer took possession of the Product.
Exclusions to the right of withdrawal are those which can not be returned due to health and hygiene reasons: liquid undercoats, liquid corrections, lip glosses, liquid lipsticks, loose powders.


All content posted on the website at, excluding the content described in chapter I point. Rule 8, enjoy the protection of copyright law and are owned by a business person under the business name ZYG ZAK with its registered office in Białka Tatrzańska, ul. Central 182, 34-405 Białka Tatrzanska, NIP: 7361458020, REGON: 120145518. The recipient assumes full responsibility for the damage caused to the Service Provider, resulting from the use of any content of the website, without the Service Provider's consent.
Any use by anyone, without the express written consent of the Service Provider, any component that constitutes the content and content of the website constitutes an infringement of the Service Provider's copyright and results in civil and criminal liability.


Contracts concluded through the Store are concluded in accordance with Polish law.

Changes made in the Shop Rules by the Service Provider are binding on the Service Provider, provided that he has been duly informed about the changes and has not terminated the service contract by electronic means within 14 days of the Customer notifying the Shop of changes.
Any changes to the Terms will be informed by the Service Provider on the main page of the Store about the amendment of the Regulations, containing a statement of changes to the Regulations and maintenance of this information on the main page of the Shop for at least 14 consecutive calendar days, and the recipient of the Account will be additionally notified. By the Service Provider by sending to the e-mail address indicated by them in the Registration Form, information containing a statement of changes to the Regulations. Informing about the amendment of the Rules will take place no later than 14 calendar days before the amended Regulations.
In case of non-compliance of any part of the Regulations with the applicable law, instead of the contested provision of the Regulations, the relevant provisions of Polish law apply.
Any disputes arising from the Sales Agreements between the Shop and the Consumer will be resolved primarily through negotiation, with the intent of concluding an amicable settlement. However, if this would not be possible, or would be unsatisfactory for either party, disputes will be settled by the appropriate general court, 6 of this chapter.
Court settlement of disputes:
A) Any disputes between the Service Provider and the Client (Client At the same time the Consumer shall be submitted to the competent courts in accordance with the provisions of the Code of Civil Procedure of November 17, 1964. (Journal of Laws No. 43, item 296, as amended) b) Any disputes arising between the Service Provider and the Client ) Who are not simultaneously the Consumer shall be subject to the court of competent jurisdiction for the location of the Service Provider.

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